Operations
Transaction Support
Guide customers through payment and transfer processes
Implementation Process
Follow these steps to implement this use case at ABK
Step 1
Allow users to initiate transfers via Futurum One.
Step 2
Confirm recipient and amount securely.
Step 3
Authenticate with OTP or biometric.
Step 4
Execute payment and confirm success.
Step 5
Help with issues like failed transfers or reversed payments.
Benefits
- Increased operational efficiency and reduced manual workload
- Enhanced customer experience with faster, more accurate service
- Improved compliance and reduced risk of human error
- Data-driven insights for better decision making