Customer Experience
Customer Support
Enhance customer service with AI-powered chat support for inquiries and account management
Implementation Process
Follow these steps to implement this use case at ABK
Step 1
Integrate Futurum One into ABK's mobile app and website chat.
Step 2
Train it on ABK's FAQs, product details, and customer service scripts.
Step 3
Set up APIs to access account info (with user consent).
Step 4
Enable real-time responses for balance checks, transaction history, and fee clarifications.
Step 5
Escalate complex queries to human agents with context.
Benefits
- Increased operational efficiency and reduced manual workload
- Enhanced customer experience with faster, more accurate service
- Improved compliance and reduced risk of human error
- Data-driven insights for better decision making