Analytics & Insights
Customer Feedback
Gain insights with sentiment analysis and feedback categorization
Implementation Process
Follow these steps to implement this use case at ABK
Step 1
Collect reviews, emails, and survey responses.
Step 2
Use Futurum One to analyze sentiment and keyword frequency.
Step 3
Cluster feedback into themes (e.g., slow app, great service).
Step 4
Generate insights for product and service improvement.
Step 5
Set alerts for emerging negative trends.
Benefits
- Increased operational efficiency and reduced manual workload
- Enhanced customer experience with faster, more accurate service
- Improved compliance and reduced risk of human error
- Data-driven insights for better decision making